Store Policies

Thanks for visiting Tamago Ceramics. If you have any questions regarding the polices below please contact us

These terms apply to all users of www.tamagoceramics.com. Tamago Ceramics reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of this page. 

 

Returns and Refund Policy

DAMAGED ITEMS

We carefully wrap and pack all our pieces using recyclable materials. However, ceramics are fragile objects, so if your item is damaged during transport, please contact us within 24hrs of delivery with images of the broken item. Depending on customer preference, we will provide either a refund or replacement. 

RETURN FOR EXCHANGE

If you change your mind about an item you have ordered we will happily exchange it for an alternative product or provide a full refund. In this case, shipping costs are non-refundable and shipping costs for the new item will be charged to the customer. When returning items please use a shipping method with a tracking service. Returned or exchanged products must be in the condition you received them and in the original box with packaging.

 

Privacy Policy

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

 

Copyright Permission Notice

All logos and photographs that appear on this website are the property of Tamago Ceramics. You are authorised to use this material only for personal, non-commercial purposes. You may download or repost images, provided Tamago Ceramics is correctly attributed. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Tamago Ceramics.

 

Resale Policy

You may purchase products on www.tamagoceramics.com for personal use only and not for resale.  By placing an order on www.tamagoceramics.com, you certify that you are purchasing products for your own personal use and not for resale. If you are interested in stocking our products, please contact us for information. 

 

Tamago Ceramics, PO Box 9542, Wellington 6141, New Zealand.
Last Updated: 3 September 2017